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FAQs

How can I track my order?

Once your order has been dispatched, you will receive an email containing information to track your package. To continue tracking your order, you can email us at admin@amidah.us 

What do you mean by ‘vegan’ bag?

One of our highest priorities as business owners is to ensure that no animal is ever harmed in production. We chose vegan (non-animal derived) materials for all our products.

What payment methods does AMIDAH accept and is it safe to use my credit card online?

Currently we accept; Visa, MasterCard and American Express, and PayPal.  All payments are processed through a secure checkout system. To ensure that you don't experience any delays to your order, please make sure all your details are entered correctly.


Can I choose the currency I pay in?

By default your order will be charged in US Dollars. 


Which countries does AMIDAH ship to?

Worldwide.

How long does delivery take, and how much does it cost?

Please view our shipping options for information on delivery and shipping charges.

Do you ship to PO boxes and freight forwarding addresses’?

We do not ship to PO boxes or freight forwarding addresses.

What does ‘final sale’ mean?

‘Final sale’ means no returns, or refunds for this particular product.

How do I return or exchange an item?

Items are only eligible for a refund or exchange if they are returned within 30 days of original purchase. All packaging and labels must be fully intact for a full refund.   Please contact admin@amidah.us for a paid-for shipping return label and return form.

Will I be refunded the full value of my order?

Items are only eligible for a refund or exchange if they are returned within 30 days of original purchase. All packaging and labels must be fully in intact.  Please contact admin@amidah.us for a paid-for shipping return label and return form.

How much duties/taxes do I have to pay?

Prices displayed on the website do not include taxes. When you proceed to purchase your order, sales tax, customs duty (where applicable) and shipping charges will be calculated on the total merchandise value , and displayed on the Order Summary page. If you are shipping within the USA, local sales tax will apply where applicable.  It is the responsibility as the customer to report any purchases of tangible personal property that have not been taxed by AMIDAH and pay tax on those purchases unless exempt under local state law.

Is the connection to AMIDAH.US secure?

All of the information you input within www.amidah.us is encrypted through a secure connection.

How accurate is colour display on AMIDAH.US?

AMIDAH does its best to present images that resembles the colours of the original product. Please be advised that colours might vary from one display to another and from one mobile device to another.